Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence.
Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.
Headquartered in the United States, Pattern has a global portfolio of more than 30 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.
This position owns end-user IT support across Pattern Energy, leading the desktop/endpoint support functions to ensure employees at corporate, field, and OT-adjacent locations get fast, reliable technical support. This is an early operational hire, establishing support standards, tooling, and team structure from the ground up in a newly established technology organization scaling toward 80+ headcount.
KEY ACCOUNTABILITIES
1. Build and lead the desktop/endpoint support function, including staffing model, shift/coverage planning, and escalation tiers.
2. Establish and manage SLAs for ticket response and resolution, and report on service desk performance metrics.
3. Lead team to ensure adherence to desktop and endpoint support standards for imaging, patching, software deployment, and device lifecycle management; partner with the security team for the endpoint security baseline.
4. Oversee hardware procurement, asset tracking, and refresh cycles for laptops, desktops, and peripherals.
5. Hire, develop, and manage service desk analysts, desktop support technicians, and the NOC/SOC Lead; establish onboarding/offboarding IT processes in partnership with HR.
6. Support coordination of office openings, moves, and field/OT site IT needs as the organization scales; drive root-cause fixes, self-service, and automation to reduce ticket volume.
Experience/Qualifications/Education Required
The expected starting pay range for this role is $89,000 - $112,000 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.
Pattern Energy Group is an Equal Opportunity Employer.
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