Service Desk Analyst - Dynamic Energy, Temp

Company Overview 

At Dynamic Energy, we’re on a mission to bring more distributed renewable energy online across the U.S. We develop, finance, and build large-scale commercial and community solar, energy storage, and EV charging projects for our customers and partners, providing them with the financial guidance, technical expertise, and tenacity to bring these important projects online.

We’re a diverse team of professionals with decades of combined experience in solar construction and development, including SEI-trained and NABCEP-certified installers, master electricians, safety professionals, mechanical and electrical engineers, and project and construction managers. Our approach is firmly rooted in providing our customers with reliable financial and policy advice to make the most of their investments, and built on a reputation for quality, integrity, and performance.

Dynamic Energy is a wholly owned subsidiary of Pattern Energy, a leading renewable energy provider committed to the sustainable development and operation of high-quality power facilities and transmission assets that bring low-cost clean energy to millions of customers.

Job Purpose

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Key Accountabilities

• Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
• Excellent communication skills are a must (face-to-face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
• Hardware Support - troubleshooting, reimaging, and building client machines
• Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
• Active Directory Administration - user accounts, security groups
• Conduct User IT Orientation to go over resources and services
• SharePoint - site creation, administration, and troubleshooting
• Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

Experience/Qualifications/Education Required 

Educational Requirements

4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.

Required Work Experience

Minimum 2 Year’s Service Desk experience, some server administration a plus.

Additional Requirements

• Able to work flexible and weekend hours
• Able to follow direction, work with the team, and work independently
• Understanding of Asset Management systems such as LANDesk or SCCM
• Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops

Dynamic Energy is an equal opportunity employer.  Dynamic Energy does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, familial status or any other characteristic protected by law.

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