Senior Workplace Coordinator

Company Overview

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence. 

Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.  

Headquartered in the United States, Pattern has a global portfolio of more than 35 power facilities and transmission assets, serving various customers that provide low-cost clean energy to millions of consumers.

Job Purpose

The Senior Workplace Operations & Experience Coordinator performs a wide variety of day-to-day office operations and general maintenance services, which include a high-level of internal customer service and support. The job responsibilities also include various workplace tasks and will report to the Office Manager, Houston. The position is hourly (normal days look like 8am – 5pm) and the position is expected to be onsite in our Houston office Monday - Friday.

Key Accountabilities

• Be the face of Pattern HOU, welcoming and assisting visitors, employees, and clients in a professional manner.
• Energetic, friendly, and adaptable, with a calm and composed approach to handling shifting tasks and priorities, even in high-pressure situations.
• Assist with onboarding of new employees, including desk setup, access cards, and office tours.
• Ability to lift a minimum of 30 lbs.
• Familiarity with Microsoft Office Suite.
• Familiarity with Canva

Experience / Qualifications / Education Required

Educational Experience

High school diploma or equivalent

Required Work Experience

The following criteria will be used as a basis for Pattern to select a qualified applicant:

• Prior customer service experience preferred.
• Attention to detail and good organizational skills.
• Flexible to work overtime as required.
• Ability to multi-task.
• Familiarity with basic word processing (Microsoft Suite) – Excel experience a plus.

Additional Requirements

Must possess strengths in the following areas:

CUSTOMER SERVICE

• Offers best in class service to Pattern HOU employees at all time.
• Responds to internal and external client requests in a prompt, professional manner; meets commitments and deadlines as requested.
• Identifies and responds to client issues/problems in a timely manner and seeks feedback/follow-up as appropriate.
• Builds effective working relationships within the company.

INITIATIVE

• Takes initiative beyond routine responsibility.
• Seeks out and accepts new responsibilities.

TASK & TIME MANAGEMENT

• Works well independently.
• Demonstrates dedication to producing quality work product.
• Pays attention to detail when completing work assignments.
• Organizes and prioritizes workload appropriately.
• Utilizes resources appropriately to complete work in the most efficient manner.
• Cooperates and demonstrates flexibility when facing change.
• Consistently arrives to work on time; ensures work responsibilities are covered when absent.

COMMUNICATION

• Interacts effective and courteously, in person, by telephone, and in writing with senior managers, supervisors, co-workers, and other business professionals.
• Actively keeps others informed about progress and updates on tasks.
• Understands the need to ask questions and seek guidance.
• Communicates ideas effectively, precisely, and succinctly, both in speech and writing.

TEAMWORK

• Builds effective relationships with coworkers.
• Participates and contributes fully as a team member.
• Displays courtesy and clear communication when interacting with colleagues and supervisors, maintaining professionalism, and keeping casual conversations concise.

TECHNOLOGY

• Utilizes available technology to carry out job responsibilities. This includes general computer use and knowledge of Microsoft Office (Outlook, Word, PowerPoint, and Excel) and basic internet browser use.
• Has a working knowledge of basic office equipment including audio visual equipment (projectors, TV monitors, remotes), kitchen appliances (microwaves, refrigerators and dishwashers) and other office equipment such as printers, staplers, etc.
• Proficient in managing and updating spreadsheets, as well as utilizing Outlook's scheduling tools for tasks such as inventory tracking, supply orders, and event coordination.
• Familiarity with using Canva to create flyers to inform employees about upcoming events.
• Work closely with the Internal Communications Department to ensure Media Boards are current.

The expected starting pay range for this role is $64,000 USD - $87,000 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.

Pattern Energy Group is an Equal Opportunity Employer.

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