Director, Technology Operations

Company Overview

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence. 

Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.  

Headquartered in San Francisco, Pattern has a portfolio of 30 power facilities and transmission assets across North America, serving various customers that provide low-cost clean energy to millions of consumers. 

Job Description

The Director of Technology Operations will be responsible to oversee the deployment and support of internal technology applications used for workplace collaboration as well as the procurement, deployment and management of enterprise servers, desktop/laptops, mobile devices and office equipment. This role will lead a team of service desk, service delivery and server administrators to maintain a scalable reliable, secure, and integrated IT infrastructure for the company and all subsidiaries. This role will also be responsible to govern, evolve and manage the overall cloud architecture for the company and develop a plan to integrate it and scale it.

In this role you will collaborate with Enterprise Technology teams: Data Architecture, Business Applications, Information security and OT Operations to deliver integrated solutions to the business.

Key Accountabilities

Role accountabilities include:

• Recruit, lead, direct, develop, coach and evaluate direct reports. 
• Lead day to day IT operations which include the Service Desk/Service Delivery teams to manage workplace collaboration applications, desktop/laptops, mobile devices, onPremise server infrastructure, and all office infrastructure.
• Develop/implement operational policies/procedures and Manage/track department's annual budget
• Evaluate and deploy technology solutions to improve collaboration and productivity for the company, while ensuring minimizing impact to existing production systems/infrastructure, maintain a best-in-class internal technology for the company
• Engage and manage key stakeholder relationships to communicate and review SLAs, understand business needs and drive continuous improvement in service delivery
• As member of Enterprise Technology, support broader execution of the department and New Horizon transformation strategy and planning

Experience/Qualifications/Education Required
Educational Requirements
Undergraduate degree in Computer Science or related engineering discipline and at least 8 years of progressive technology architecture experience in a similar role with strong focus on data engineering/architecture focus, of which at least 5 years of the experience is in a leadership/people management capacity.

Required Work Experience

• Experience executing strategy, innovation, and architecting workplace technology projects and products across complex enterprises. Ideally on environments with multiple type of IT assets under management
• Experience and expertise architecting, deploying workplace cloud platforms such as Microsoft Office, Cisco Webex.
• Experience and expertise architecting, deploying and managing public cloud platforms such as Microsoft Azure, or Google Cloud Platform, with strong understanding of security protocols.
• Experience with IT systems including networking, onPremise server platforms, Linux administration, Windows Administration, and procurement and deployment of desktop and mobile devices
• Strong ITMS operational experience implementing, and managing production environments (Change management, Incident management, problem management, etc.), Experience managing large budgets and implementing disaster recovery plans.
• Exceptional leadership skills with a track record of leading and inspiring high-performing teams (with both internal and external resources)
• Excellent stakeholder management skills and proven ability to effectively collaborate with diverse stakeholders (both technology and business).
• Excellent written and verbal communication skills with the ability to explain highly technical information in a concise and effective manner to an audience of varying technical aptitude and to sr. leaders of the company.
• Strong sense of urgency to assess impact of security events, mobilize & influence resources from multiple departments and effectively communicate across leadership levels.
• Strong interpersonal skills and a collaborative mindset.
• Effective problem solving, with an emphasis on diagnosing and resolving root causes, and on building and supporting robust solutions.
• Data-driven approach to managing performance and driving continuous improvement.
• Ability to work independently, as a team member, and across the organization with colleagues at any level in a fast-paced environment.

The expected starting pay range for this role is $137,000 to $190,000 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.  

Pattern Energy Group is an Equal Opportunity Employer.  

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