Service Desk Analyst, Temp

Company Overview

Pattern Energy is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America and parts of Latin America.  The company focuses primarily on wind and transmission, with limited investments in other generation technologies.

The Pattern Energy team has a history as one of the top North American renewable energy and transmission providers in the industry. The team is dedicated to delivering the highest value for its customers, partners, financial supporters and the communities in which it works, while exhibiting a strong commitment to promoting environmental stewardship and corporate responsibility.

Pattern Energy operates in the United States and Canada, with offices in San Francisco, Houston, San Diego, New York and Toronto. Pattern Energy Group LP's corporate headquarters are in San Francisco.

Job Purpose
Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Key Accountabilities

• Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
• Excellent communication skills are a must (face-to-face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
• Hardware Support - troubleshooting, reimaging, and building client machines
• Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
• Active Directory Administration - user accounts, security groups
• Conduct User IT Orientation to go over resources and services
• SharePoint - site creation, administration, and troubleshooting
• Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

Experience/Qualifications/Education Required

Educational Requirements

4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.

Required Work Experience

Minimum 2 Year’s Service Desk experience, some server administration a plus.

Additional Requirements

• Able to work flexible and weekend hours
• Able to follow direction, work with the team, and work independently
• Understanding of Asset Management systems such as LANDesk or SCCM
• Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops

Pattern Energy Group is an Equal Opportunity Employer.

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