Pattern Energy Group

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Systems Engineer, Desktop (TEMP)

Systems Engineer, Desktop (TEMP)

# of Openings 
1
Job Locations 
US-CA-San Francisco
Posted Date 
1/11/2018
Category 
Information Technology
Job ID 
2018-1251

More information about this job

Overview

Pattern Energy Group is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America, Japan, and parts of Latin America.  The company focuses primarily on wind, solar and transmission. The Pattern Energy Group team has a history as one of the top North American renewable energy and transmission providers in the industry. The team is dedicated to delivering the highest value for its customers, partners, financial supporters and the communities in which it works, while exhibiting a strong commitment to promoting environmental stewardship and corporate responsibility.

Pattern Energy Group operates in the United States, Canada, Japan, Chile, and Mexico with offices in San Francisco, Houston, San Diego, New York, Santiago, Tokyo, and Toronto.  Pattern Energy Group’s corporate headquarters is in San Francisco.

Responsibilities

 

Key Accountabilities

  • Create software images for client workstations – responsible for creating functional disk images, determining the contents and structure of the hard drive or other data storage device. Troubleshoot flaws causing software to malfunction by using this default image. This includes maintaining the current image as well as road mapping the future image. Ability to maintain a dev/prod environment.
  • Maintain and enhance software update schedule – responsible for using patch management and software distribution tools to ensure software updates are implemented network-wide in a timely manner.
  • Ensure client workstation security is up to date – ensure endpoint devices are security compliant across all avenues, including encryption, patching virus and malware threats.
  • Application packaging and management – create application packages based on requirements, thorough testing in a dev/prod environment. Make adjustments as necessary to enhance the delivery, functionality, feature, or to ensure seamless integration with the platform it will be hosted in. Create supporting documentation.
  • Desktop Engineer will act as escalation for the Service Desk – Ensure process and procedures are documented and understood.

Qualifications

Educational Requirements

4-year Degree in Information Systems, Computer Science or related degree

 

Required Work Experience

Minimum 5 years Technical Desktop Support experience, experience with creating images, application packaging

 

Additional Requirements

Must possess strengths in the following:

  • Excellent communication skills are a must (face-to-face, written, and telephone)
  • Professional self-presentation and positive attitude
  • Committed to excellent user service with excellent follow-through
  • Software/Hardware installation, configuration, packaging and patching (LANDesk, Sysprep)
  • Able to work flexible hours as needed
  • Able to follow direction, work with the team, and work independently
  • Good organizational skills, able to handle projects and prioritize tasks as they present themselves
  • Familiarity troubleshooting Microsoft Office 2013/2016/365 (MOUS certification a plus)
  • Network/OS (Windows 2008/2012 Server) and Hardware troubleshooting
  • Experience with Windows 10 OS
  • Remote Access troubleshooting
  • Experience with Lenovo ThinkPad laptops
  • MS Outlook/Exchange installation, configuration, troubleshooting

Pattern Energy Group LP is an equal opportunity employer